The latest data shows that only three per cent of employers are dissatisfied with the agencies they have used which gives a net satisfaction score of 90 per cent. This is a positive endorsement of the value and service levels currently provided by agencies and recruitment professionals.
Picking up on some of the factors behind these positive satisfaction levels, Judith Armatage, the REC's Director of Professional Development, says:
"The expertise and drive that that front line graduate recruiters bring to the table are continuing to deliver consistently high satisfaction levels. Understanding client needs and employer brand are a key part of delivering real value. At the same time, recruiters are helping businesses to prepare for external challenges like the AWR."
"As an industry, we are starting to adopt a mind-set of continuous improvement which is reflected in a surge in demand for training, mentoring and qualifications. We need to build on this momentum through the qualifications agenda and through the work of the Institute of Recruitment Professionals (IRP)."
"Client satisfaction levels will continue to provide us with a crucial marker of how we are doing."
REC website
