Graduate Support Engineer

This company has a worldwide presence and is a leader in the provision of IT Infrastructure and financial trading software solutions to their clients on a global scale. They are growing rapidly and can offer graduates amazing training and support as well as the chance to work in their offices worldwide.

Are you motivated, self-driven and have a passion to learn and develop your skills in the world of financial technology? If so this role is THE role to get you started in a very successful career in FinTech.

The Role:

You will be working as part of a busy global support team providing 1st line support to their clients. This will include taking calls and handling incident or service requests. this role is mostly a client support role but may also involve working for deployments, maintenance and other tasks related to service delivery as needed. 

You could be involved in: 

• Providing support via phone and email to the end users of the client's software products 
• Monitoring network, server and system alerts 
• Liaising between 3rd party vendors 
• updating of internal systems and processes 

They offer global travel, Continuous learning opportunities and good long-term careers as well as a competitive salary and a range of bonus incentives and employee benefits. 

Salary to start will be £28-30K and reviewed regularly. 

Skills:

EITHER: Prior Technical support/Help desk experience 

OR: A recent university graduate who has strong analytical, logical and problem-solving skills.  You need to have had some prior customer-facing experience either gained in retail or hospitality or working with the general public in other part-time roles. 

You need to have excellent research, analytical and communication skills, and have a passion for innovation and technology in general. 

You should be looking for a role that can offer global travel opportunities.