Microsoft - Customer Success Account Manager Internship

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About the role

Customer Success Account Manager

The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives.

Responsibilities

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. 
Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. 
Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).  
Connects identified opportunities, questions, andor issues from customer organizations. Works with the appropriate internal Microsoft technicalsales teams or partners to address, using foundational technical knowledge to identify the right internal teams. Begins to take ownership for team coordination. Identifies and mitigates blockers to customer success goals.

Minimum Qualifications

Currently pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semesterquarter remaining after internship.

Preferred Qualifications

Passion for technology and customer obsessed.
Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
Excellent verbal and written communication, analytical and presentation skills. 
Technical Certification in Cloud technology (e.g., Azure) are preferred but not required.

Minimum Qualifications

Currently pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semesterquarter remaining after internship.