Microsoft - Customer Success Account Manager Internship

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About the role 

Customer Success understands their customers’ industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their products, demonstrating features beyond core functionality, ensuring Best Practice adoption.   

Responsibilities

Communicates business value of solutions for customer organisation through demonstrations, storytelling, etc. 
Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes. 
Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft. 
Influences customer strategy and future growth for Microsoft by contributing to customer preference for Microsoft programs/solutions that drive impact for the customer, including use of reference cases. 
Provides feedback to Microsoft on customer development needs. 
Engages with business and technical stakeholders by providing tactical feedback to help customers define and realise their digital and business transformational targets. 
Applies understanding of change management (e.g., Prosci, transformation framework, self-assessment tools) in the context of Microsoft's practices to build credibility with customers in engagements. 
Drives awareness of importance of change management in partnership with customer. 
Leverages development opportunities (e.g., mentorships, role-based resources, participates in trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including technical and product skills.  
Leverages development opportunities (e.g., mentorships, role-based resources, participates in trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including technical and product skills.  

Minimum Criteria 

Currently pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.  

Preferred Criteria 

Passion for technology and customer obsessed. 
Displays strong stakeholder and relationship management across senior leaders, partners, and customers.  
Excellent verbal and written communication, analytical and presentation skills.  
Technical Certification in Cloud technology (e.g., Azure) are preferred but not required.

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.   

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Minimum Criteria 

Currently pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.